Free or affordable online Customer
Service & Help Desk
certifications, tests, exams, skill assessments, exam study
guides and test preparation.
Tests & Exams
Free & Affordable
Customer Service & Help Desk Assessment,
Study Guides & Test Prep
Quiz: Customers and Call Centers
Branch Customer Service Representative
Call Center Skills Test
Help Desk Certification
Affordable Online Courses
Customer Service Tools for Every Organization
This hands on active learning opportunity will
give you practical experience and a broad understanding of how
to create a dynamic customer service environment in your
organization. The fundamentals of customer-focused relationships
are a critical basis for this class. Actual case studies and
real examples will offer deeper meaning and insight to this
concept. This class serves the student who is looking for a
basic understanding of customer service and offers insight into
higher-level concepts that can be implemented in the workplace.
Enroll in this class and you will be empowered to be an
instrument of change in your organization.
Leadership, Management and Supervision
Leadership, delegation, motivation and
coaching--all necessary skills to become an effective
supervisor. Learn all these skills in one easy course. Gain
supervisory skills and tools to become a great leader (and
understand your leadership qualities), correct poor performance,
motivate employees, work with difficult employees and learn to
coach your work team. This course is great for first-time
supervisors, supervisors of challenging employees or managers
that want to polish their leadership skills.
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