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Conflict Resolution - Learn Basic Mediation Skills
In this self-paced course you will learn how you can avoid conflict from developing, and methods that can be used to resolve conflicts that are occurring and effecting your workplace.

How To Become A Mediator: Basic Mediation Training
In this course you will learn how people behave when they have a conflict, and the 5-stage mediation process in which you will know what you have to do, why, when, and how throughout opening statement to the draft of a final agreement. To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately in your professional life.


Conflict Resolution

We define conflict as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. Within this simple definition there are several important understandings that emerge


Conflict Resolution

Conflict resolution or conflictology is the process of attempting to resolve a dispute or a conflict. Successful conflict resolution occurs by listening to and providing opportunities to meet each side's needs, and adequately address their interests so that they are each satisfied with the outcome. Conflict resolution aims to end conflicts before they start or lead to verbal, physical, or legal fighting.



Resolving conflict rationally and effectively

In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result.



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